Here's some of our most frequently asked questions. If you do not find the information you are looking for, you can email your question or call (413) 787 - 6256, Monday - Friday 8:30 am - 4:00 pm.

1. How can I pay my bill?

Send your check or money order (no cash please!) to:

Springfield Water and Sewer
PO Box 995
Springfield, MA 01101

2. I have a question about my bill

Call 787-6060, Monday to Friday 8:30 am - 4:30 pm and a Customer Service Representative will help you.

 

3. I have a water emergency

Call 787-6206 - This line is staffed 24 hrs per day. If immediate attention is necessary a repair crew will be dispatched.

4. I am selling my house

 Follow this link and use the form to send in the data to close your account.